Delivery

The accessories and (spare) parts are sent by us within one working day from our central warehouse with a parcel service. As soon as a shipment is shipped you will receive a track and trace code with which the shipment can be tracked or a delivery date will be agreed upon with you.


Shipping rates and Delivery Times


Delivery

Free delivery from €100

Climbing frames | Modules

Free delivery in 7-10 working days.

We process your order after receiving the payment confirmation. Your order will then be produced and packed in one of our distribution centers. As soon as the order is ready for shipment, our carrier will contact you to make a delivery appointment.

Accessories | Parts

Free delivery from 100€ in 3-4 working days.

You will receive a track & trace code from DHL.


Assembly

Our climbing frames are easy to build with a convenient step-by-step illustrated assembly manual. Included are: convenient assembly brackets, the right bits and drills, measure fittings, and high-quality screws and bolts.



Something wrong?

Delayed delivery?

Our local fulfillment centers and our transport companies do everything in their power to meet the agreed delivery times. However, in some very busy periods in spring combined with national holidays, both production and delivery times can be delayed by a few days.

Transport damage, shortcomings or discrepancies

If you observe (transport) damage at the time of delivery, you should record this immediately on the transport manifest. Within 7 days after delivery, check the order for its completeness and assembly using the packing slip and the manual. If something is not correct, please let us know as soon as possible by e-mail: [email protected] stating the order number.

Do you have any further questions about the delivery? Do not hesitate to contact our customer service.